Reolink Frequently Asked Questions
How to track my order?
- Your order can be tracked after email confirmation has been sent to you.
- You can check your order easily via the online tracking page. Enter your Order ID, type your email and click “TRACK”.
- You will get your order details and the tracking number. Click “Track” on the page to track your shipment in details.
What if I don’t want my product anymore?
- You may return the unwanted product (Product for Refund) to Reolink for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees.
- Beyond the end of those 30 days, refund and exchanges for unwanted product are not available.
What if I received defective products?
- If the product is defective (not artificially damaged) when you receive it, within 30 days of delivery, you can return to Reolink and get a full refund or replacement. Reolink are responsible for all shipping fees.
- Beyond the 30 days but within 1-year warranty, a full refund is not available, but replacement or repair is acceptable. You are responsible for the return-to-Reolink shipping fees and Reolink will bear the freight of new replacements or repaired units.
- Beyond 1-year but within 2-year warranty, you are responsible for the shipping fees back and forth.
- The freight of replacements and repaired units are calculated by the actual package weight and size.