25% Off Residenza 725 Coupon | May 2024

What products should be when I return it?

Products must be returned:

• properly packed in their original packaging and in a perfect state of resale (not damaged or soiled), equipped with all the pertinent accessories (for example boxes, bags, belts and more) and documentation;

• without manifest signs of use, if not those compatible with a normal fitting test. They must not bear traces of prolonged use exceeding the time required for a fitting test and must not be in a state that does not allow resale;

• with tag and warranty seal still attached, these elements are an integral part of the goods and a mandatory return conditions.

How to make a return?

Please following these few simple steps to return your order:

• Click on the CREATE RETURN button and fill in the form in all its parts. Choose the day and time slot you prefer the courier will pick up your return at home. They please recommend you to pay close attention to your contact details ( email and phone number) because DHL will get in touch with you to confirm the pick-up. The choice of the day and time of collection must be made within a maximum of 7 working days from the date of creation of the return.

• Please click "PRINT SHIPPING LABEL" button to download the return label to be printed and attach it to the package which will be collected by the courier on the appointed day. You may use the same box or a different rigid carton box, make sure is securely closed.

• N.B. The pick-up address may be different from the order delivery address, but must be in the same country as the delivery address. The pick-up address can be a DHL Parcel ServicePoints.

When will I get my refunds?

• Refunds will be made once the return arrives at their warehouses, the products will be verified in accordance with the Return Policy and therefore the return will be accepted. The refund will be made within 7 working days from the date of return acceptance and they will notify you by email. The refund will be made with the same payment method used during the purchase. 

• For orders placed by credit card, the amount will be available within a few days, depending on the circuit used. For orders placed with Paypal, the amount will be refunded to the original account. Please consider this timing is subject to banking procedures and that it may vary for different Countries / payment methods. 

• Any differences in amount due to exchange rate fluctuations cannot be refunded. The refund amount will be equivalent to the amount of products actually accepted in the return, net of shipping costs(from and to your country), eventual customs charges and taxes that will not be refunded.

Can I make an exchanges?

• They cannot accommodate exchanges at this time, however you can return your garments. After return you can place a new order if you want a different colour, another size or an entirely different style item.

• For all aspects not specifically expressed, the European legislation for distance commerce applies. In the case of defective, incorrect merchandise or for assistance they invite you.