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How to Get Wholesale Prices?

Rio Grande is a wholesale supply and manufacturing business serving the jewelry industry.  You can access wholesale pricing by verifying your trade status with one of the following:

• Federal Employee Identification Number

• State Tax ID

• Jeweler Board of Trade number

• Secretary of State business registration

I was charged sales tax on my order. What should I do? 

States may collect sales tax from internet sales even though the seller does not have a physical presence in that state. In most states, you can apply for a tax-exempt certificate through your state’s website. Once you have obtained a valid certificate, please submit it to Rio Grande to lower or eliminate sales tax on your future orders.

How precious metals and milled materials are priced?

• Pricing for all precious metal milled materials is calculated using the total weight per metal type (gold, sterling, etc.) in your order, the current market price for each metal, and fabrication charges that apply for each metal. 

• They guarantee that your price will be based on the market price current at the time they receive your order and provide you with a confirmation number. This guarantee does not apply to any milled materials that may be placed on backorder.

May I contact Rio Grande for tax advice on this?

Since tax situations vary widely by state, your best resources are your state tax department and local tax professionals for questions related to tax-exempt status, state-specific processes for obtaining a tax-exempt certificate, use taxes, or any other tax-related questions.

How to update my Net/30 account information?

A request to change/update account information on Net/30 accounts must be made on company letterhead to their accounting department. This security precaution ensures that no unauthorized changes can be made to your account. Please submit this information via fax to 505.839.3070; their accounting team will make the requested changes.

I ship my orders to multiple states. How is the sales tax calculated for my purchases?

• Sales tax is determined based on the state the order is being shipped to and the state’s sales tax rate. If you have locations in multiple states, they will need a valid tax-exempt certificate on file for each state to which they ship your purchases. 

• Having a tax-exempt certificate on file with Rio Grande will lower or eliminate sales tax on your orders. Any product(s) that they ship to a state for which Rio G

My sales tax rate is different than the rate I was charged by Rio Grande. How do I correct this?

• Alabama allows Rio Grande to use a “simplified sellers use tax” rate. To correct an over- or under-charge, please contact your state tax department or local tax professional. 

• You will need to supply them with Rio Grande’s tax account number. The state will then calculate and refund (or charge) the difference, as appropriate. Their Alabama tax ID is SSU-R010120580.