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RYU.com (41)
All 41
Editors' Pick 5
Coupons 2
Deals 39
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Details 05/19/2024
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Details 05/03/2024
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Details 04/28/2024
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RYU.com Frequently Asked Questions
How long it will take to receive my order?
- Most orders are processed and shipped within 2 business days, in some circumstances processing may take up to 5 days.
- Please allow an additional 2 to 5 business days for Standard Shipping. Orders with Expedited Shipping will arrive in 1-3 business days.
- Please note that due to the current situation surrounding COVID-19, their warehouses have reduced their working days, which may potentially cause delay in shipments.
- Furthermore, their carriers are experiencing reduced staffing and service hours due the situation. They appreciate your understanding and patience through this challenging time.
How to return a product?
- To start a return or exchange, submit a request via [email protected] or their Contact Form, where you will be prompted to include your order.
- They will provide you with a Return Authorization (RA) form, where you’ll complete your name, order number (found in the subject of your order confirmation email) and the item(s) you wish to return.
- Once approved, the RYU Customer Experience Team will provide a shipping label for you to affix to the package.
- Please note that it can take up to 5 business days to process a return from date of arrival at the respective warehouse and the failure to obtain an RA form and number is likely to delay the refund/exchange process.
- Once they have received and processed your return, the refund will be issued to the original method of payment.
What do I do if my item arrives damaged?
- If your product fails to perform or is damaged due to a material or manufacturing issue please contact them at [email protected] so they can work with you to find a solution. All replacements are at the discretion of the RYU team.
- Please be sure to include your Order Number within the corresponding form field, and upon their follow-up, they recommend having pictures on hand to document the damage to your order, so that they may best serve you and the situation.