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How can I track my order?
When your order is processed it will be assigned a tracking number. Tracking information will be updated by the carrier once they are in possession of your order, this can take up to 12 hours to update. You will receive a shipping notification when your order has been processed.
Are there any additional fees for International Shipping?
Yes, some countries will charge additional duties, taxes or fees once your package arrives in customs. They're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
I received the wrong item, what do I do?
Their shipping team takes pride in packing the correct item(s) in every order. However, if a mistake is made, they want to make it right.
Please send their support team an email at [email protected] with a photo of each item(s) tag as well as the packing slip. They will get a new order out to you as soon as possible and include a pre-paid return package for the miss-shipped item(s).
Where is my package, the tracking hasn’t moved?
Domestic orders that have not moved in transit after 7 days could be considered missing.
International orders that have not had any tracking activity in 20 days could be considered missing.
If you purchased Green Shipping Protection, claims for orders that have gone missing in transit must be filed with within 30 days of the last marked activity.
How do I do a return?
Initiate your return at Shefit Returns. You will need your order number and the shipping zip code to create a return.
Your order number can be found on your packing slip or in your order confirmation email.
If your order was already exchanged once, you will have a prefix of EXC- on your order number.