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What is their return policy?
Orders can be returned to ShelterLogic within 30 days of purchase. Items older than 30 days are not eligible for return. For returns, please call Customer Service to obtain a Return Authorization Number (RA). Unfortunately, they do not accept or credit any returned product without an RA number. Please note that all shipping charges will be the customer's responsibility and return shipping must be prepaid. Returned products must be in their original packaging, unused and in a saleable condition. ShelterLogic will not issue a refund if the product is returned in an unsellable condition.
What are the exceptions for returns?
Items labeled "Open Box" or purchased through the "Open Box" section of their website are non-returnable and non-refundable. These items are sold "as is" and come with an out-of-the-box warranty. All other factory warranties are void. Customers who receive Open Box merchandise with missing or damaged parts should contact their customer service department within 30 days of receiving their order. Any missing or damaged parts on the unboxed item will be shipped to the customer free of charge if within the 30 grace period.
Can I cancel my order?
ShelterLogic can only process cancelled orders that have not been shipped to customers and have not left one of their warehouses. If you would like to cancel your ShelterLogic order, please contact their customer service as soon as possible. Cancellation Exception: Any/all of their custom buildings (ShelterTech, ShelterTech High Tunnel Greenhouses, AccelaFrame, ShelterCoat) or custom decking are not eligible for cancellation or return. Custom buildings and covers are specially manufactured to the client's specifications and each is made to order. Please review all details about your build carefully before submitting your order: size, colour and fabric grade. If they do allow cancellation, a 30% restocking/manufacturing fee will be charged.