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When will I receive my order?
You also have the option to upgrade to Standard Shipping (Ground, 3-5 business days), Expedited Shipping (2nd Day Air), or Rush Shipping (Next Day Air).
They strive to ship your order within 3-5 business days. However, during high volume times such as holidays, this process could take up to 5 or 7 business days.
Shipping is available to the Contiguous United States. Shipping is unavailable to International destinations, Military APO/FPO, P.O. Boxes, and Correctional Facilities.
How to start a return?
The easiest way to process returns at SHOEBACCA, is to use your customer account. Select “My Account” from the top menu, log in, and find the item you would like to submit a return for.
Follow the step-by-step instructions, and you will be provided with a prepaid return label. Your refund will be processed, once they received the returned item.
If you ou don’t have a SHOEBACCA account, here’s how you can return your purchase: Go to SHOEBACCA.com and select “My Account — Track your order” from the top menu.
Look up your order by using your order ID, billing last name, and email and select the item you wish to return.
You can find your order ID in your Order Confirmation Email or on the shipping label on the box.
Follow the step-by-step instructions to get your prepaid return label. Print it and return your order.
What are the conditions for returns?
SHOEBACCA purchases are eligible for returns up to 365 days after the original date of purchase.
You will be refunded the original purchase price plus any applicable tax.
If at the time of the original purchase your order exceeded $50 and qualified for our free shipping offer, you are entitled to free return shipping and the restocking fee is waived.
If the original order value was under $50, you will be charged a $6.50 restocking fee which will be held from your refund.
What is the price guarantee?
They will issue a credit to the card that was used for your purchase for 110% of the difference in the delivered price.
The Price Guarantee is within 14 days of your purchase.
If you find the price of an item you purchased lowered within 14 days, they'll refund the difference.
You can feel certain that you are getting the best prices before and after you place your order with SHOEBACCA.com.
This offer applies to permanent price reductions only. Temporary site-wide sales are excluded from this policy.
To initiate the Price Adjustment Guarantee please contact their Customer Service Department by phone at 1-888-446-1788 or via email at [email protected].