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What should I do if I want to exchange my item?
If you would prefer another size, you can request this when making your return. To do so, state on the delivery note the item you wish to exchange and the new size.
I have not received all the items in my order. What should I do?
Check your e-mail to see whether they have sent you an e-mail informing you that one of the items in your order is not available. In this case, they will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any e-mail, contact them and will they reply to you as soon as possible.
I cannot find my size or the colour I like. What should I do?
If the item you like is not available in the size and colour you want, you have several options:
I WANT IT:Go to the product file of the item you like, choose your favourite colour and when selecting your size, click on 'I want it'. Then enter your e-mail address and they’ll send you an e-mail when the item is available once more.
WISHLIST:Add the items you like most to your Wishlist so you don't lose sight of them. From your Wishlist you can activate the alert by clicking on "I want it" whenever it is not available in your size or preferred colour.
LOCATE A GARMENT:Access the garment you like and select "Search in store" to locate it in your nearest store.