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Singing Machine Frequently Asked Questions
Can I get free shipping at Singing Machine?
A physical delivery address is mandatory to complete the order. Orders cannot be delivered to a P.O. Box. Estimated delivery for your Singing Machine product is approximately 3-5 business days from the day you place your order, provided that orders are placed before 12pm Eastern time Monday through Friday.
Orders placed Saturday, Sunday, or certain holidays, will be processed the following business day. All shipments are sent via FedEx ground service and the actual shipping costs will be passed on to the customer. If there is a Free Shipping & Handling promotion, The Singing Machine Company will cover the cost of Shipping & Handling under their Free Shipping & Handling promotional offer.
What are the benefits of updating the application?
Singing Machine and Stingray have partnered to bring you a new and improved way to transfer karaoke videos to your Singing Machine. The Karaoke Store App is a desktop application available for Microsoft Windows PCs and Apple Macintosh computers that uses the USB ports on your computer and karaoke system to make it really easy to transfer songs so that you can quickly start singing.
Does Singing Machine come with a warranty?
Yes.
Singing Machines include a 90-day warranty from the date of purchase, provided the item was purchased from an authorized distributor/retailer. Proof of purchase is necessary for any repair or replacement.
How do I take proper care of my microphone?
Tapping or dropping the microphone while it is ON can permanently damage your microphone. Resist the urge to swing the microphone around by the cord.
How to update the software?
Make sure the Singing Machine USB Flash Drive, is securely plugged into the USB slot before running the update. DO NOT interrupt the update. If interrupted during the update process; the software can become corrupted and the unit will no longer function properly.
Create a folder on the Singing Machine USB Flash Drive named “user_updata”
Click Download Firmware of the latest software by selecting your unit bellow, and save it into this folder.
Plug the Singing Machine USB Flash Drive into the USB jack on the unit and turn the unit on.
The unit will update automatically.