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Smart and Sexy (50)
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Editors' Pick 5
Coupons 48
Deals 2
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Smart and Sexy Frequently Asked Questions
Why haven't I received an update on my Free Panty order?
Smart and Sexy's Free Panty promotion has caused an unprecedented spike in orders and they are doing thier best to sift through them. In addition to the increase in orders, they have put in place safety and social distancing precautions at thier distribution center to keep thier employees safe through COVID-19, causing further delays. It is taking them a bit longer than usual to address this overwhelming demand and they ask that you please stand-by as they work through this.
Please continue to monitor your emails, they are doing our very best to get you an update on your order as soon as they can.
How can I cancel or change an order?
Unfortunately, they cannot change an order after it has been placed, however, Smart and Sexy are happy to help you cancel your order and place a new one. Keep in mind thier system is designed to fulfill orders as quickly as possible. As a result, they cannot cancel or change an order once our fufilment center has started processing your items. Please contact [email protected] or 1(800) 985-4375 to reach customer service. Thier customer service is available Monday-Friday 8:30AM-5:30PM.
When will my order be shipped?
First Class orders received by noon EST will be shipped out by the next business day. Orders with expedited shipping received by noon EST will be shipped out that day. You will receive an email that indicates when your order has shipped. Business days are Monday – Friday. COVID-19 Update: During this time, social distancing and adhering to necessary precautions are of the utmost importance to help stop the spread of COVID-19. Please know they are taking this seriously for both thier customers and thier employees. As they work to pack and ship your orders, please understand there may be delays as they are doing all they can to ensure those processing your orders are staying safe.
Does Smart and Sexy offer returns free? What is Smart and Sexy Return Policy?
Yes. And all things returns. Exchanges and returns are SUPER easy! Instant Refunds* are FREE. Refunds to original payment method are subject to a $5 restocking fee. Original shipping charges will not be refunded. Check out how to make a return or exchange and where to print your shipping label at our returns center.
How to earn and redeem points?
Join the club, you can get 250 points. For every $1 spent, you can get 10 points. Happy Birthday to you, you can get 150 points. Shout out SAS on social, you can get 50 points. Write a review, you can get 100 points. Refer a friend and they make a purchase, you can get 500 points.
Redeem 500 points, you can get a $5 gift card. Redeem 1000 points, you can get a $10 gift card. Redeem 2000 points, you can get a $20 gift card.