12% Off Smonet Coupons | Apr 2025

What's the product warranty?

• To determine the start date of the warranty period, it is necessary to purchase the first consumer sales receipt or other reasonable written proof.

• If the product has problems or malfunctions during the warranty period, please contact them at [email protected]. They will provide an after-sales warranty service within five working days. Within the product warranty period, SMONET is responsible for repairing, replacing, and refunding components or spares for free.

• Please consider that their product warranty does not apply to:

• Misuse, abuse, modification, accidental damage or use for abnormal consumer purposes authorized by SMONET's current product information. Anyone other than an authorized organization tries to repair. Use of spare parts other than the ones recommended by SMONET. The warranty on SMONET's product is limited to the original consumer purchaser and cannot be transferred to any subsequent owners.

What's the shipping information?

• Their goal is to offer you the best shipping options, no matter where you live. They deliver to hundreds of customers across the world every day, and they strive to provide you with services of the highest level.

• The time frame of an order delivery is divided into two parts:

• Processing time: 2 business days

• Shipping time: 3-5 business days

• Shipping method: UPS

• Shipping fee: free

• Note: Affected by Covid-19, there will be some delay on the delivery. Please rest assured that their team continues to dispatch products daily in line with the recommended safety precautions. Thank you for your patience and understanding.

What's the return items?

Here below are their return conditions:

• The items returned must remain unused in their original packaging. They do not accept returned products that are worn, damaged, cleaned or altered in any way. Items with non-returnable marks and free gifts cannot be returned.

• Please be sure to double-check your returns before shipping them out. They are not responsible for the return of non-SMONET products.

• If your product needs to be returned or exchanged due to quality issues, SMONET will bear the shipping cost; if the product is to be returned not due to quality issues (not wanted, bought wrong, disliked, etc.), you should be held responsible for the shipping fee. If you want to exchange the goods, you will need to apply for a return and place the order again. 

• They do not accept returned items that have been sent back without proper returns requests. If you meet the conditions for return and exchange, please follow the instructions: 1) After receiving their return instructions, please pack the items to be returned in the original packaging. 2) Send the package to the local post office. 3) Most returns will be processed within 5-7 working days after they receive your package.

How long can I get my refunds?

• If you haven't received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact them at [email protected].