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Snakes at Sunset Frequently Asked Questions
How about the shipping policy?
Overnight shipping is a FedEx SERVICE not a time frame. It arrives the following day early morning between 8:30-10:30am to most locations. They will ship according to above schedule and are very accurate and on time.
For Example, if you order Monday before 2 pm, arrival would be Tuesday. If you Order Friday, Saturday, or Sunday, shipping would be Monday to arrive Tuesday. If you Order Thursday before 2 pm, arrival is Friday and so on. SUBJECT TO CHANGE based on weather, delays, feeding, amount of orders.
What is the refund policy?
Due to high volume of orders, as well as a combined inventory with their brick and mortar store with some species, on some occasions, animals may be out of stock after ordering. They will offer a similar animal of equal or greater value to swap it out if you like, if not they can cancel and refund with no fee. They are not able to inventory a species or morph by sex unless they only have all one sex. They may not have the sex you ordered, but will notify you before shipping if a swap is ok. On the occasion there is a price difference on sexes, they will refund the difference.
How about the guarantee policy?
Someone must sign for package on FIRST delivery attempt. If no one signs for it, guarantee is void. If you requested your package to be held at your local FedEx station, you must pick up within 2 hours.
All claims must be made within 2 hours from receipt of shipment. Proof of a photo with their label, and their animal clearly deceased. Do not dispose of animal, place in zip-lock and freeze until you get further instructions from them.