Snow Blowers Direct Frequently Asked Questions
What is their transportation policy?
Products are transported in various ways, directly from their warehouses or manufacturers. These methods will appear in the shopping cart or at checkout before the order is completed.
Typically, orders over 100 pounds will be transported by land, while smaller, lighter packages will be transported by land. Familiarity with shipping methods will help you understand what your order may require for delivery.
"No signature required" shipping: Please note that some shipping companies do not need a signature and will deliver your order without being present at the time of delivery.
If a delivery appointment is required, or if it is a "no signature" drop shipment, and the delivery date is expected, you will receive a shipping notice from the carrier. Unfortunately, they cannot change the signature requirements set by the carrier.
What is their return policy?
Thank you for shopping at power equipment direct. They are here to ensure that your experience is perfect.
In some rare cases, you may need some help to return. don't worry! The following information will help you process your tax return:
No return shall be accepted without RMA. Please call their toll free number and contact your customer solutions representative for RMA and shipping instructions. They will credit you in the same way as your original payment within 10 working days after receiving the return.
- You can return any "unopened" products and accessories within 30 days after delivery to get a full refund. Just return the items to them and pay the freight through ups or FedEx. Using an unapproved shipping method often results in delays and damage, affecting their ability to process your refund.
- The "open" and unused products and accessories in the original packaging can be returned * within 30 days after delivery, but a 25% restocking fee will be charged to cover the costs of testing, cleaning and repacking. Just return the items to them and pay the freight through ups or FedEx.