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Can I make a return at Sodo?

• At SODO, they stick to their quality and will do their best to meet all returns and exchanges. To be eligible for return, your item must be unused and in the same condition you received it.

• In some cases, only a partial refund or exchange (if applicable). Items that show obvious signs of use Any article that is not in its original condition, damaged or missing part of the reason is not due to their fault.

Can I make an exchange at Sodo?

If you need to replace an item in its original condition or have a problem with any of their products, please email [email protected] or contact customer service at (206)372-0803 for assistance.

How long can I receive my refunds at Sodo?

• Once your return has been received and inspected, they will send you an email informing you that they have received your returned item.

• If you are approved, then your refund will be processed and credit will be automatically applied to your credit card or original payment method within a certain number of days.

Can I return the gift?

If the item is marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit matching the value of your return. Once returned items are received, a gift certificate will be mailed to you.

What should I do if my refunds are missing?

If you haven't received your refund, check your bank account again first. Then contact your credit card company, it may take a while before your refund is officially issued. Next contact your bank. It usually takes some processing time before a refund can be sent. If you have completed all of this and you still have not received your refund, please contact them at [email protected].

Can I get free shipping at Sodo?

• All orders are eligible for fast and free shipping to any destination in the United States. All orders are packaged and shipped using fedex. The estimated shipping time to arrival is between 2 and 6 working days depending on your location.

• Note: Delivery to WA/OR residents usually arrives the next day!

What shipping methods can I choose?

• Orders received before 1 p.m. PST will be shipped by fedex on the same day (excluding holidays and weekends). Orders placed after 1 p.m. PST will be shipped via fedex the next business day.

• In the continental United States, your package is guaranteed to arrive at 10:30 a.m. the next business day after pickup.

• The standard is overnight:Orders received before 1 p.m. PST will be shipped by fedex on the same day (excluding holidays and weekends). Orders placed after 1 p.m. PST will be shipped by fedex the next business day.

• In the continental United States, your package is guaranteed to arrive at 4:30 p.m. on the next business day.