25% Off Solebox Coupons | Apr 2024

Can Solebox also send instore releases?

• Unfortunately, in-store releases cannot be shipped via one of thier stores due to thier distribution channels.

• If you have the opportunity to go shopping in Berlin, Munich, Vienna, Brussels or Amsterdam, it's best to stop by and try your luck. In most cases, a so-called raffle takes place, in which the opportunity to purchase a release article is raffled off fairly.

How can I unsubscribe from the newsletter?

It's never nice to say goodbye, but that's easy to do too, using the unsubscribe link in every message Solebox sends you. Or very easily via your account. If nothing works, feel free to contact thier customer service at [email protected].

Why was my returned item only partially refunded after I used a discount code?

• If you used a discount code that gave you a specific discount (e.g. €15 discount via the newsletter birthday promotion), this discount will be taken into account when refunding the amount of your returned items.

• An example to clarify: You buy 1 item for €20 and 1 item for €80. The total purchase value is €100. You use your discount code, which gives you a €15 discount on a purchase of €75 or more. Then you send back the item worth €20. The discount is calculated on both items and you get a discount on each item that is proportional to the amount of that item. In this case, £3 off the £20 item and £12 off the £80 item - a total of 15 off your entire order. The refund you receive is only for the price of the returned item minus the discount amount. So in this case the refund is only €17 (€20 - €3 discount).

• If you return an item, you are not entitled to a refund of the discount amount, even in the form of a gift certificate or a new discount code.

What payment methods does Solebox offer?

• PayPal.

• Credit card (Visa, Mastercard).

• Payment in advance.

• Cash on delivery (Solebox reserves the right not to offer this payment method. Please use a different payment method.)

• Klarna: immediate transfer, installment purchase, purchase on account.

• Information about Klarna can be found here.

Can I have my package delivered to a different address?

• When placing your order, you can specify a delivery address that differs from your billing address if you do not want your order to be delivered to you.

• For security reasons, it is unfortunately not possible for them to change your delivery address after you have already completed your order.

• If you are not there to receive your package, thier delivery partner will leave you a notification informing you when it will be delivered again or where you can pick up your package.