50% Off Spa Depot Coupon | May 2024

Can I track if I have many packages?

• Please don't be concerned if your entire order is not delivered together. Your merchandise may arrive in multiple cartons, and sometimes on different days. It all depends on a number of factors, so please read below before contacting them.

• You will receive supplies prior to a custom-made spa cover, which takes time to fabricate. Spa parts may be shipped from a different warehouse than supplies, and arrive separately. Large, bulky items are often shipped factory-direct (freight), separately from other items such as supplies.

• Parts of your order may be shipped by different carriers such as FedEx, UPS, Postal Service, or freight.

How can I cancel my order?

Their order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently. Customer orders are sent to their warehouse frequently throughout the day for speedy fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been packed. If you would like to cancel or change your order, please call them right away: (800) 823-3638, 6am - 5pm Pacific Time, Monday-Friday.

Which shipping carriers do you use?

SpaDepot.com utilizes FedEx and USPS (Postal Service) for most packages. Some of their supplier partners ship via UPS for their items. Larger bulky items, like spa covers ship via freight carriers. 

What do I do if my order arrives broken or damaged?

If possible, refuse delivery of the broken or damaged items. Custom items are non-returnable after delivery has been accepted, so Items should be inspected thoroughly at the time of delivery. If you are not satisfied with the condition, indicate "damaged" on the delivery paperwork and refuse delivery. If you receive your order with shipping damage, please call them right away: (800) 823-3638 6am - 5pm, Monday-Friday Pacific Time.

How do I check my order status?

To check the status of your order, please Sign In to your account. Information is normally available within 1-2 days of order placement.

Does SpaDepot.com ship outside of the 48 contiguous United States?

Yes, they offer a selection of products for shipment to Alaska and Hawaii. They also ship to most provinces of Canada, excluding Newfoundland & Labrador, Northwest Territories, Nunavut, Prince Edward Island, and Yukon. Spa covers, and most large or bulky items ship only to the U.S. 48-states. They do not ship to offshore U.S. Protectorates or other countries.

Why do Express (Expedited) deliveries sometimes take longer than the designated time period?

• First day of delivery transit time is the business day after order shipment, excluding weekends and holidays. For example, an order with 2-Day Express Shipping which ships on a Monday should be received on Wednesday. Inclement weather can sometimes delay deliveries.

• Expedited shipping is only available on products that can ship in accordance with FedEx, USPS and Federal shipping requirements. Products that cannot be expedited are noted on the product information page. 

What's the non-returnable items?

• Non-Returnable Items:

• Spas.

• Spa Covers & Spa Cover Lifters.

• Umbrellas.

• Heaters, Spa Packs, Controls, Circuit Boards, Electrical Parts.