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Specialty Bottle Frequently Asked Questions
What is shipping policy?
Shipping charges are based on the weight of your order. Just add the intended items to your shopping cart and shipping charges will be displayed for your zip code. Keep in mind that glass items can be heavy, and plastic and tin items can have a high "dimensional weight," making them expensive to ship.
Most orders are processed and shipped within one business day, and time in transit is normally one to three business days. Orders over 150 pounds and orders shipped on a pallet can take an extra day or two in transit. Their distribution centers are located in Seattle and Nashville. Use the map below to determine the approximate time in transit to your location.
What is return policy？
Any of their products in "as new" condition, with the exception of shrink bands, may be returned within 30 days subject to a 20% restocking fee. Simply send your return to their closest location (see below). Inside the package, please include a note (or copy of your invoice) indicating which items you're returning, your contact information and the reason for the return. No return authorization is required. Please ensure that the products are properly re-packed to avoid damage on the return trip.
After they receive the return, please allow three to five business days to process your refund. If you have any questions about returning an item, please contact Customer Service.
What if part of my order is damaged or missing?
Please contact Customer Service if any of your order is damaged or missing. Damaged shipments or items missing from shipment will be promptly replaced or refunded.
Can I place a will call order?
They take will call orders, for next-business-day pickup between 8:00 am and noon at their Seattle location, and between 10:00 am and 2:00 pm at their Nashville location. Their showrooms remain closed with no on-site ordering. Please see their new will call order and pick up procedure. Call them at 206-382-1100 to place an order and schedule a pickup time.