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Why was my card charged before my order shipped?

• Like most online retailors, they have to accept payment for your item(s) before processing and shipping your order. 

• This is a standard practice and you will see a pending charge show on your credit card statement at the time of your order. 

• Typically, the charge will not completely process until your order leaves their warehouse.

How much is shipping within the United States?

• All orders over $99 will ship for FREE within the lower 48 United States, which means most of the items available on the site. 

• All other shipping costs will be calculated based upon your address using their discounted rate system to pass along the most amount of savings possible. 

• Please note that Alaska, Hawaii, Puerto Rico, APO and FPO addresses are typically very costly to ship to, which is why the free shipping is limited to the lower 48 United States. 

• Please get in touch with one of their Sales Representatives by contacting [email protected] or call 888-784-4327 during regular business hours for a quote on shipping.

Do you offer any quicker shipping options for my domestic order?

• Yes, expedited shipping is always an option but you must get touch with one of our Sales Representatives by contacting [email protected] or call 888-784-4327 during regular business hours before placing your order. 

• This is going to be restricted based upon the availability of the item and time of your order. 

• Please note that there are cut off times for an expedited order by the shipping carriers and this is sometimes a few hours earlier than normal pick up times.

How do I track my domestic shipment?

• When your package leaves our warehouse, an emai wit the tracking number is generated and sent to you. 

• If you do not see this, please check your spam or junk folder. You can go to the shipping carriers website and enter the tracking number or follow the link through the email they sent you. 

• If you are trying to check the status the same day your order leaves their warehouse, the tracking will likely not be updated by the carrier yet as it has only recently been placed on the truck. 

• You should try to check the tracking number the next day and it will likely work fine.

Can I pay with a wire transfer?

Yes, they can accept a wire transfer for high dollar orders. Please get in touch with one of their Sales Representatives by contacting [email protected] or call 888-784-4327 during regular business hours for instructions on how to proceed.