Star Market Frequently Asked Questions
What is their shipping policy?
They provide delivery or pick-up services in many major cities and suburbs in the United States. To find out if they serve your region, please enter your postal code online.
In most regions, they hire a third-party courier service provider to transport your order. In some regions, their partners may also deliver goods for you.
A single order cannot be sent to multiple addresses. However, you can add multiple delivery addresses to your account.
They charge a delivery fee (if applicable) for orders scheduled for delivery. They may also charge less than $30 for delivery and pick-up orders. By selecting certain delivery windows, adding applicable promotion codes at checkout, or registering their subscription based freshpass, they may from time to time offer discounts on delivery fees ™ Procedure if you choose to shop on the website / application of a third-party service provider (such as fast delivery of instacart), your order fee will be determined and charged by the company.
What is their 100% satisfaction guarantee?
If for any reason you are not satisfied with any item purchased through the online grocery ordering service (other than the items noted below), you can return the item for a full refund or credit. Inform the driver after your order is delivered (or inform the store staff after receiving the order), or contact the customer service (877) 505-4040 within seven days after you deliver or pick up the goods between 5:00 a.m. and 10:00 p.m. Pacific time. Please note that certain items, including infant formula, alcoholic beverages and tobacco products, cannot be returned or refunded after you accept delivery or pick-up.
For any eligible refund, they will issue a credit card to the payment method used to purchase the item, or, if you choose, you may receive an account credit card that can be used for your next online order. Please note that this satisfaction guarantee does not cover damage caused by improper use, improper storage, accidents after delivery or pick-up, or any ordinary wear and tear of durable goods. Depending on the manufacturer's warranty, you may have certain rights (if applicable).
