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Status Frequently Asked Questions
What's the return policy?
30-day performance guarantee. Right away, they give you a full 30 days to try out their products - make sure they fit correctly, fit your personal style, and most importantly...... That sounds great! They believe their products will meet and exceed customer expectations. If for some reason the customer is not satisfied, they offer an unconditional refund within 30 days of purchase. U.S. customers will receive free return shipping. Customers outside the United States are required to pay for return shipping.
What is a 1-year warranty?
Status Audio is responsible for material and workmanship defects for a period of one year from the date of original purchase. If the defect is the responsibility of the status audio (for example, loss of sound on one side of the headset), replacement parts will be provided to the customer. Damage caused by the user is covered by partial credits for replacement parts. After a year, all claims will be handled on a case-by-case basis at Status Audio's discretion.
I wasn't happy with the sound, fit or style of the headphones. What are my options?
If you receive the headset within 30 days, they will offer an unconditional return/refund. For the past 30 days, they have not been able to accept returns simply because they are not satisfied with the product.
How long does it take for orders to arrive?
U.S. customers have a variety of shipping options available for standard and expedited delivery. Their standard shipping rate is between 2 and 5 days to arrive. They also offer expedited 2 - day service. They utilize a variety of carriers (UPS, Fedex, UPS, etc.) to ensure fast and reliable delivery. Canadian customers have a single standard shipping rate (5-10 days).