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How to return my item？

• Log in to My Account to book your return. If you checked out as a guest, use their Guest Returns Portal here.

• Enter your order number & its associated email address.

• Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item.

• Ensure your details are correct before clicking ‘next’.

• Pay for your return postage via credit card.

• Click 'pay now' and your prepaid return postage label will be emailed to you.

• Print off your label and attach it to the package (Do not attach this label directly to the shoebox or packaging of the item. Items must be protected in a satchel or secure packaging, where you can then attach the label on the outside).

• Drop off your parcel at your nearest Post Office.

How will delivery work?

• The driver will knock or ring the bell, place the goods on the ground and step away.

• If the customer is at the delivery address, the driver will only note the full name of the customer instead of obtaining a physical signature.

• If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, ATL will be followed and no name obtained.

• Once the goods are left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.

• If the delivery address is unattended and the driver considers it not safe to leave goods unattended, they should return back to the depot where redelivery can be booked on a day the customer is home. The customer can choose to have it dropped to a collection point and collect it themselves or, the driver may also do this by default if one is nearby.