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How do I unsuscribe or update my marketing preferences?
If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of their emails. If you would like to update your marketing preferences, please click on the 'Update your email preferences here' link at the bottom of any of our emails. You can also email us on [email protected] and they will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.
Can I track my order?
Currently for a short time you are unable to track your order on their website. You can track your order by going to your order dispatch e-mail and clicking on the provided tracking link. If you haven't received an Order Dispatch email yet don't fret it will be with you soon (up to 5 days after you place your order). If you need any assistance tracking your order, you can contact them for help.
How do I exchange my online order?
Teds Exchange policy is changing. You are welcome to exchange any online orders in one of their full price standalone stores. Unfortunately, they are not able accept store or online exchanges sent back to their warehouse.
My item arrived faulty. How can I replace it with an undamaged one?
They're very sorry this has happened as they always aim to get your items to you in tip-top condition. They are unable to exchange items online. So simply return the item for a full refund (subject to an inspection) selecting the faulty returns code for the reason. Alternatively, take your faulty item and your invoice into a Standalone Ted Baker store for an exchange.
Are Ted Baker fragrance products vegan?
All their fragrance products are vegan, with one exception – their hairwax contains beeswax.