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Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. Please contact their Sales Department and provide the following information:

• The product(s) that you are interested in.

• The exact order quantity for each product.

• Your desired timeframe.

• Any special packing instructions.

• Their Sales Department will reply to you with a quotation. 

• Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, their advice is to choose which option best meets your individual needs, based on price and shipping time.

How can I return purchased items?

Before returning any items to them, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact their After Sales Service, please provide them with the following information:

• The original order number.

• The reason for the exchange.

• Photographs clearly showing the problem with the item.

• Details of the requested replacement item: the item number, the name and color.

• Your shipping address and phone number.

• Please note that they are unable to process any returned items which have been sent back without their prior agreement. 

• All returned items must have an RMA number. Once they have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.