15% Off TOSOT Direct Coupons | Apr 2024

How long can I get a refund?

• It may take 1 to 2 weeks for your return to reach their warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. 

• Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. Unfortunately, they cannot expedite this process.

What does warranty cover?

• This unit must be installed and operated at all times in accordance with the instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. 

• This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the manufacturer. This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, and after said defect is confirmed by the manufacturer’s inspection. 

• The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).

What will happen if I am not satisfied with an item?

• If you are not 100% satisfied with your purchase, you can return your unused items within 15 days of delivery for a full refund. Please be advised customers are responsible for all return shipping charges in this case. 

• Outside the 15-day return window, customers will be subject to a 20% restocking fee, and they won't accept returns or refunds after 30 days of delivery. Please contact them for return address before sending the unit back. 

• They cannot accept returns that show up randomly at their warehouse without a return authorization from their customer service team. Please be advised customers are responsible for all return shipping charges.

What is the payment policy?

• All major credit cards (Visa, Mastercard, American Express, Discover) are accepted through the secure payment processor of Shopify Payments. Shopify Payments provides top-notch fraud protection for you by screening orders for potential fraud before clearing payment. 

• Please ensure that your billing address matches that of your payment method to avoid delays in order processing. 

Where's my order?

To track your order, simply enter the tracking number you received from us into Google (or your favorite search engine) followed by the words “tracking number”. Most of the time, you will find your tracking number at the top of the results, but you may need to add the carrier's name (e.g. DHL, UPS, FedEx, etc.) at the end for further clarification.