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Editors' Pick 5
Coupons 4
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05/29/2024
Promo Detail: Join their newsletter and get a 10% off your first purchase, or 15% off if over $250!
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41 used
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18 used
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39 used05/19/2024
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6 used
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Tous Frequently Asked Questions
How to check the status of my order?
As soon as your order has been sent out, they will send an e-mail letting you know.
If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking on "Order history". There you can review your past orders and the status of your current order.
If you did not create an account, or if you signed up after placing your order, you will not be able to see the order status.
If your order has not been delivered within the given timeframe, please contact their Customer Service team who will track it down for you.
What if an item is missing from my order?
If the packing slip says an item should be in your package but it is not, please get in touch with Customer Service within 24/72 hours upon receipt of the order.
Let them know the order number and the product code or product name of the item you wanted and they will look into it.
They will usually be able to send you the missing item, but on the rare occasion that is not possible, they will quickly reimburse you for it.
What are the shipping methods and cost?
You can expect your order to arrive within 3-7 full working days. Working days are Monday-Friday, excluding federal holidays within the United States. The cost of Standard Shipping is 7,95 USD
Express, (2-3 working days). You can expect your order to arrive within 2-3 full working days. Working days are Monday-Friday, excluding federal holidays within the United States. The cost of Express Shipping is 15 USD
When will I receive my refund?
After they receive and process your return, you will be issued with the appropriate refund. They aim to process refunds within 10 business days of receiving the returned package. They will send you an e-mail letting you know they have received and processed it.
After you have received the e-mail, please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on your bank or card issuer.