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How to camcel my hotel or vacation booking?
Change of plans? No problem. Thry make it easy to cancel most hotel bookings online. Whether you'll get money back depends on the type of booking you made and how close you are to check-in.
Refundable booking. Good news – you'll get all your money back as long as you aren't too close to check-in. Hotels have their own rules about that, so be sure to check the fine print in your itinerary.
Non-refundable booking. Like the name suggests, you won't get any money back.
What are the basics on cancellation fees?
If you used points to pay for your entire booking, and you’ve been charged a cancellation fee, that’ll come out of your points balance.
For instance, say you used 1,500 of your 2,000 points to pay for your whole trip. They’ll pretend the cancel fee is USD 20, so that will be converted to points and removed from your remaining 500 points.
If you used points and a credit card to pay for your booking, any cancellation fees will come out of the points portion of your refund first, followed by the credit card portion, if necessary.
If you used all your 2,000 points to pay for your trip, then used your credit card to cover the remaining cost, the cancel fee will come out of your points balance first. So say the fee is USD 20, that means you’ll get 1,980 points put back into your points account.
How does the refund policy work?
Travelocity may take up to 24 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
You’ll see the refund on your original method(s) of payment. So, say you paid using your debit card -- that’s where the money will be refunded. They’ll send you an email with the nitty-gritty about your refund amount, and how and when you'll get it.
If your credit card statement includes a charge from a third party (such as a low-cost airline, rental car company, or cruise line), you’ll receive your refund from them, not Travelocity. If this is the case, get in touch with that third party to ask any questions about refunds.
Does Travelocity offer package saving?
They believe in the power of the package. And they work with our lodging, airline, and car suppliers to get those package savings for you.
Hotels, airlines, and car rental companies are all competing for your business.
Because they've built ongoing relationships with hundreds of thousands of them, they're able to negotiate savings for you when they combine those products into packages.
You can save so much that you'd get 100% off a flight or hotel.