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What does warranty cover?

• Warranty for TRIWA products is 2 years from date of purchase. Please note that the warranty does not cover used batteries or normal wear and tear of case, glass or strap. 

• The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non observance of the directions provided by TRIWA. The warranty does not apply if a replacement of a battery has not been carried out by an authorized watchmaker. 

• They cannot guarantee the battery life of their outlet products and therefore the battery is not guaranteed. It does not cover screws on sunglasses or scratching from normal use on sunglass lenses, frames or temples. replacements due to faulty water resistance is not covered if the crown is not completely closed when the watch is in contact with water.

What can I learn about the sunglasses?

• TRIWA sunglasses are made from acetate, an organic material hand crafted and polished into the desired shape. Due to its malleable properties, acetate can change shape slightly with a rise in temperature, humidity and other climate variations. 

• This is normal and not a part of the warranty or return policy. The acetate frames or temples can easily be adjusted back into its required shape by gentle bending or seeking assistance from an optician.

How do I track my order?

As soon as your order is shipped you will receive a delivery confirmation. There you can find the tracking number for your order. You will be able to track your order at the shipping company's website as soon as your package has been scanned the first time.  Sweden: Schenker, Postnord, Airmee.

Can I enjoy free shipping?

• They offer free standard delivery option as long as the order is above a certain amount. See list below. Goods are shipped from their warehouse in Sweden, Norway and Japan. 

• Prices include vat when ordering to countries within the eu. orders to countries outside the eu(except Norway and japan) may be subject to vat, import duties and/or taxes, which are levied once your package reaches your country. 

• Triwa.com ships your package ddu (delivery duty unpaid) that means that they do not collect vat, duties and/or taxes on orders to countries outside of the eu and they cannot predict what your particular charges may be. 

• If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.   

How do I clean my strap?

• They do not recommend that you wash their leather straps. but you can always impregnate the strap before using it to avoid stains.

• You can clean all of their steel straps with soap and water. use a small brush to make sure to reach the small spaces in the strap. Then wipe it off with a clean cloth. You can also clean their nylon straps carefully with soap and water. just let it dry before usage.