Details
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Should I be charged with custom fees?
If your delivery address is outside the UK, you may need to pay import duties and taxes, which will be levied after the goods arrive in your country. All international goods may be subject to cross-border inspection by the customs authorities, and the customs policies of various countries vary greatly. You must pay any additional customs clearance fees. They suggest you contact the local customs for more information.
How to return?
Get the authorization code: before you return the goods, you need to contact their customer service team to get the return code, so that they can identify the goods when they arrive and understand the reasons for the return.
The return code must be obtained within 365 days after receiving the goods.
Pack and send your items: items should be safely returned to their original packaging to prevent damage in transit. The item must be returned within 14 days after obtaining the return code.
Reply address: 75 Ash Road South, rexham Industrial Zone, rexham, North Wales, zip code: 13 9ug.
Receive a refund or credit card: once they safely receive your item and ensure that it is in good condition, they will issue you a refund or credit card.