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Details 05/30/2025
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Uideazone Frequently Asked Questions
What is their shipping policy?
During public holidays, transportation time may be affected because manufacturers and express companies will limit their operations during these times. Although unfortunately, this is beyond their control, they will do their best to improve this problem.
After you successfully place your order, you will receive their email confirmation. If you have any requirements for the order, please inform them as soon as possible before your goods enter the processing stage.
Note: for orders with multiple items, the processing time will be based on the processing time. They are happy to announce that most orders can be shipped within 24 hours.
How do I track my orders?
For tracking numbers, it may take several days to activate on the tracking website. If the information is not available, please try again later. Please rest assured that the estimated delivery time is valid no matter how the tracking site is updated.
Although they use all reasonable means to ensure that your order is delivered within the specified time, they cannot bear any responsibility for the delay in delivery due to circumstances beyond their control. They will try their best to inform you of any unexpected delay.
What is their return policy?
Welcome to uidezone. Our goal is to provide a wide range of high-quality clothing, and we are committed to providing professional services for distinguished customers from all over the world.
In order to ensure that their customers have an amazing shopping experience, they have high quality control standards to ensure that all the products they deliver are in perfect condition and provide you with additional peace of mind.
How to return?
Please follow their return process carefully to minimize any delay. Please contact their support center immediately to describe the problem in detail, including your：
Order number, SKU number or product name, return reason.
Their customer service team will reply to your request within 24 hours and provide you with the return form and their return address.
Please return the goods according to their instructions on the form, and send them a return certificate in the form of a tracking number and a valid return receipt.
Once they receive the returned items, they will send you an email within 7 working days and arrange for exchange or refund.
Note: uideazone is not responsible for the loss, damage or package loss during the return transportation. You can contact the transportation company to claim.