40% Off MCM Promo Code | Apr 2024

Does MCM offer a repair service?

• MCM items are meticulously constructed to endure for years to come, but occasionally the adventurous lives of their customers can take a toll. Their products carry a 1-year warranty from the date of purchase. If, in this time, you detect a fault in your MCM product, they will repair or replace it at no additional cost (original proof of purchase required). 

• Beyond the warranty period, they do offer a repair service for a fee. Please fill out their Product Repair Form, and their repairs team will be in touch within 1-3 days to make arrangements. You may contact their customer service team by email or phone with additional questions about warranties, repairs or anything else MCM-related.

How will my order be packed?

Your order will be shipped in a neutral box to discourage theft. Inside, your items will be wrapped in tissue paper. Accessories and shoes will be boxed, while handbags and large leather goods will be delivered in an MCM fabric bag for protection.

How can I return an order?

• They create each MCM item to be exceptional, but they understand that things sometimes don't work out. With the exception of final sale items and underwear, you can return anything from the MCM Online Store within 30 days of receipt.

• The process is simple. Fill out the packing slip included in your package and affix the prepaid FedEx or UPS shipping label to the outside of your carton. All returns must be in their original condition and packaging, have tags attached, authenticity cards and original proof of purchase enclosed, be complete with all parts and accessories, and have been purchased within the United States.

• Indicate your reason for returning the goods on the return form and send it to them along with the items. Your return package will be accepted at a FedEx or UPS service provider or other locations that accept FedEx or UPS packages for shipment.

How long do I have to return a product?

All full priced items can be returned within 30 days of receiving your order. Returns outside this timeframe may be accepted at the sole discretion of MCM. Items reduced 40% or more are final sale and are not eligible for returns or exchanges.

When will I get my money back?

• Once your return has been checked and processed by their warehouse you will receive a notification by email. The refund will be processed to the debit or credit card originally used for payment. Refunds may take up to one billing cycle to appear on your bank or credit card statement, depending on your bank or credit card issuer.

• Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund.

How long do I have to return a product?

All full priced items can be returned within 30 days of receiving your order. Returns outside this timeframe may be accepted at the sole discretion of MCM. Items reduced 40% or more are final sale and are not eligible for returns or exchanges.