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44 used06/16/2024
Promo Detail: New customers can get 5% off on the first order. Never miss it! Join them.
Expiry Date: 06/16/2024
Real Madrid Official Online Store (46)
All 46
Editors' Pick 5
Coupons 5
Deals 41
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27 used
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16 used08/07/2024
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Expiry Date: 08/07/2024
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Details 05/05/2024
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Details 05/12/2024
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Details 05/23/2024
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Real Madrid Official Online Store Frequently Asked Questions
What do I do if I receive a faulty item ?
If a product you have purchased from them is not of a satisfactory quality, or you consider it to be faulty, please contact Customer Services by email or phone call and you will be advised how to return it to them.
Once your item arrives to the warehouse, they reserve the right to send products away for independent testing on the suspected fault, this can take up to 14 working days.
If the product is deemed by them to be faulty, they will send you a replacement or refund to you the cost of the product and the standard delivery charge. The refund can take up to 14 working days to show on your bank statement, and it will be paid in accordance with the Refunds section of their terms and conditions. Please note that you will not be refunded for the standard delivery charge if you keep at least one of the items from the original order.
What do I do if I have changed my mind and want to return an order?
You can return your goods if they are in new and unused condition with all original packaging and labels, together with your proof of purchase, within 31 days of your receipt of the order/goods.
Remember that they reserve the right not to accept returns for Personalised items. Please see the Personalised Goods and other Exclusions section.
You will have to return the items at your own cost, you must bear all costs, including any customs or duties charges where applicable, associated with returning the goods to them. Once the returned items have reached the warehouse, it can take up to 14 working days to process the return. After this, you will be refunded for the cost of the return item, this refund can take up to 14 working days to show on your bank statement.
If you return a full order within 14 days of your receipt of the order, you will also be refunded for the original standard shipping cost. However, all the original shipping cost will not be refunded if you exceed the 14 days or if you keep at least one item from the original order.
They cannot accept responsibility for returned goods if they are lost in transit and it is your responsibility to obtain a proof of Posting Certificate or have adequately insured the goods using a Recorded or Special delivery service for returning your goods to them.
My order has not arrived. What should I do?
If you have tracked your order and it has not arrived by the date specified, or you have an issue with a shipment, please contact their Customer Service department by either phone, chat or email. They will endeavor to resolve the issue for you as quickly as possible.
How can I track my order?
They will send tracking information to you via email when your order has shipped. Please use this tracking number to monitor the shipment of your products. Should you have any issues, then please contact their Customer Service department by either phone, chat or email.
Can I cancel or change my order once I have placed it?
Once you have placed your order and received the email confirmation from them, your order cannot be cancelled or modified.