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U.S. Polo Assn. Frequently Asked Questions
What is U.S. Polo Assn. Return Policy?
U.S. Polo Assn. strives for you to be fully satisfied with your online purchase. If you are not satisfied with any item you purchased, you may return the item within 45 days of delivery for a refund of the purchase price, minus original shipping fees. Refunds are credited to the original form of payment.
Please include your original shipment packing slip and all product tags with your return. Returned items must be unworn and undamaged.
What is U.S. Polo Assn. Exchange Policy?
Exchanges are not accepted at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip then re-order a new item.
Final Sale Items:The following items are marked as final sale and may not be returned.
Swimwear.
U.S. Polo Assn.'s return policy applies to uspoloassn.com online orders only. U.S. Polo Assn. items purchased from U.S. Polo Assn. stores or other retailers, such as department stores, must be returned to the store where it was originally purchased and are subject to the return policy of that retailer.
What is U.S. Polo Assn. Shipping Policy?
- FedEx SmartPost: $7.50-FedEx SmartPost shipping arrives within 6 to 10 business days.
- Ground: $12.50-FedEx Ground shipping arrives within 3 to 5 business days.
- FedEx 2Day: $25. FedEx 2Day shipping arrives within 2 business days if placed by noon Eastern Time. Orders placed after noon arrive within 3 business days.
- Overnight: $35-FedEx Overnight shipping arrives within 1 business day if placed by noon Eastern Time. Orders placed after noon arrive within 2 business days.
- International Economy: $30-FedEx International Economy shipping arrives within 2 business days if placed by noon Eastern Time. Orders placed after noon arrive within 3 business days.
- International Priority: $40-FedEx International Priority shipping arrives within 1 business day if placed by noon Eastern Time. Orders placed after noon arrive within 2 business days.
- Canadian Taxes, Duties, and Tariffs-U.S. Polo Assn. does not collect any form of taxes, duties or tariffs for any orders outside of the United States. It is the responsibility of the purchaser or receiver of the order to pay any taxes, duties or tariffs to the appropriate governmental or other authority.
- Alaska, Hawaii, Puerto Rico and the Virgin Isalnds - Please allow for extra delivery time when shipping FedEx to Alaska, Hawaii, Puerto Rico and the Virgin Isalnds Orders shipping FedEx to Alaska and Hawaii are sent via FedEx SmartPost and may take up to 30 days.
What is U.S. Polo Assn. Affiliate Program?
At U.S. Polo Assn., they strongly believe that thier success is tied to the success of thier affiliates. Because of this belief, U.S. Polo Assn. treats thier affiliates with as much care as they treat thier customers. Highlights of our affiliate program are: Up to 7% commission on all sales.