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vitacup Frequently Asked Questions
Can I make an exchange?
They cannot accept any returned product back to their warehouse or corporate office.
When will my order ship?
Most (but not all) orders placed in the early morning or early afternoon may ship the same day or within 24 business hours. Orders placed on Friday late afternoon, evening or during the weekend ship the following business days.
If your order hasn't shipped after 4 business days, get in touch with them by using the Contact them form.
Note that they cannot modify an order once it's been placed.
Can I cancel or change my order?
Once an order ships, they are not able to make any adjustments to it, including to the shipping address. They are also unable to make any adjustments outside their business hours. Please contact them as soon as possible with your change at [email protected] or 888-857-VITA(8482) and they will try their best to make an adjustment.
Can I change my shipping address?
Unfortunately, they cannot update the shipping address once an order is complete and paid for. If your order has not shipped, please contact their customer service team for further assistance at 1-888-857-VITA(8482) or at [email protected].
If the order has shipped, you can contact the shipping providers directly and ask them to update their delivery instructions.
Can I drink VitaCup while pregnant or nursing?
Every pregnancy is different. To understand more about your specific needs and limits on caffeine, vitamin consumption, or any of the other added ingredients they use, they strongly recommend consulting with your doctor.
What is Subscribe & Save?
Subscribe to automatic shipments to ensure you never run out of your favorite VitaCup. Easily sign up within the product page by clicking on the "Subscribe & Save" option. You have the option to change the frequency of delivery to every 30, 45, 60, or 90 days. Subscribing to their products will guarantee the following exclusive benefits:
25% off your orders, as well as free shipping on each renewal (excludes Canada, Hawaii, and Alaska customers).
Special offers that only subscribers receive
Discounts and/or early access to new product launches and more.
Can I use the gift card at Vitacup?
Yes, you can. Gift cards can only be used on one-time purchase products. Auto-renewing products for recurring subscriptions cannot be paid with a gift card. Discount codes can be used in conjunction with a gift card. Easily add a gift card at checkout! Gift cards are sent electronically via email and do not expire.
What are the payment options?
VitaCup accepts all major credit cards, Apple Pay, Google Pay, Amazon, and PayPal for one-time orders. Recurring subscriptions can only be paid with a major credit card. Phone orders can only be made with a credit or debit card.
What should I do if I received a defective or damaged item?
They are so sorry that your order arrived damaged. Please contact their team at and they will assist you in receiving replacement pods, store credit or replacement order. Replacement orders are to the discretion of VitaCup.