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VitalSource Frequently Asked Questions
How to refund an eBook?
Use the Refund Self Service Tool
To return a purchased it from the VitalSource Store, sign in to Account Center with the email address and password used to purchase the eBook. After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Request Refund button below your item. In the pop-up window, confirm the reason for the refund and select the Refund button. Repeat the process for any additional eBooks you need to return.
What are your return policies?
There are a few important things to keep in mind when returning an eBook you purchased from the VitalSource Store:
You have 14 calendar days to return an item from the date you purchased it.
You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.
You have not used any included access codes for any online resource that came with your eTextbook purchase.
You have not previously returned the same eBook from a prior purchase.
You are not returning an eBook from one of the publishers in our Return Policy Exceptions.
You have not returned a total of 3 or more eTextbooks in the past 90 days across all of your VitalSource Accounts.
You can only return items purchased directly from the VitalSource Store.
Do I have to pay sales tax on an eTextbook?
It depends on the tax laws from the country of your billing address. Note that sales tax in the US and Canada will be applied during checkout after your billing address is provided. Outside the US and Canada, the GST or VAT is included in the price, no additional tax will be applied at checkout.