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What is their return policy?
They make every effort to pack your order and keep it intact. Unfortunately, sometimes goods may be damaged during transportation. They understand your disappointment and will try their best to change the product quickly.
Please note: if any items arrive damaged or defective, please do not deal with them before you have the opportunity to talk to the customer service representative. If it is a large item, you may be asked to submit damaged photos.
If you receive damaged items, please email: [email protected] Or call 1 (800) 223-1216.
They need your name, order number and damaged product number so that they can arrange to replace the damaged product as soon as possible.
What is their shipping policy?
Domestic orders will be packaged and shipped within 48 hours, waiting for the verification of billing information and the selected delivery method. International orders and orders containing gift cards, out of stock items or refrigerated items will be processed as soon as possible, but cannot be shipped on the same day.
All next day orders will be delivered on the next working day. If the order is placed before 2:00 p.m. EST on Friday, the customer should receive the shipment on Monday and wait for the credit card verification. Any order placed on the weekend will be shipped on the next business day. Working days are from Monday to Friday.
All 2-day orders will be delivered within two working days. If the order is placed before 2:00 p.m. EST on Friday, the customer should receive the shipment on Tuesday and wait for credit card verification. Any orders placed over the weekend will be shipped on Monday. Working days are from Monday to Friday.
International orders will be delivered in about 7-10 days. Prices vary based on total weight and final destination. Pricing does not include tariffs, insurance premiums or value-added tax. If the evaluation is carried out, these costs are the responsibility of the package recipient and billed by the local customs.