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Pet by Waitrose & Partners (43)
All 43
Editors' Pick 5
Coupons 10
Deals 33
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Pet by Waitrose & Partners Frequently Asked Questions
How and where my groceries be delivered?
Their drivers can now bring your groceries into your home or to a location of your choice. If you prefer, you can take crates into your home or unpack them into your own reusable bags on your doorstep.
Please let your driver know when they arrive with your delivery and they’ll be happy to help you.
If you live in Scotland or Wales and are self-isolating they’ll only be able to deliver to your doorstep, please let your driver know as soon as they arrive if this is the case.
They’re unable to deliver to garages, porches or sheds because they can’t leave an order unattended.
Will my order arrive bagless or packed in carrier bag?
They’ve removed the bags option when you place your home delivery or collection order. All new and amended orders will arrive bagless.
They’re making this change as part of their commitment to reduce the use of unnecessary plastics at Waitrose.
If you would like to learn more about their progress, please click here, or for the changes they’re making to carrier bags.
Their drivers can now bring your groceries into your home or to a location of your choice. If you prefer, you can take crates into your home or unpack them into your own reusable bags on your doorstep.
Where is my delivery?
They will do their best to deliver your order within its one-hour time slot. If running early or late, their driver will attempt to contact you. Please note, this phone call could be from a withheld phone number.
Please ensure your telephone number is correct with no spaces within your My Account page. The best telephone number for you to add is a mobile telephone number as they will use this number for their phone and text message communication.
If your delivery hasn't arrived within your booked slot and you haven't heard from them, please contact them on 0800 188 884.
Can I change my delivey slot or amend my order after I have completed checkout?
Yes, you can change your delivery slot or edit your order after checkout.
The delivery slot change deadline is 7pm on the day before your delivery and the order amendment deadline is 8pm on the day before your delivery.
They recommend editing your order as early as possible and not too close to the order cut-off time, to avoid any issues. This doesn't apply to their Entertaining products.