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What is Zazzle Return Policy?
The following Zazzle products are subject to special return restrictions.
Face Masks and Face Shields: For health and safety reasons, all face mask and face shield sales are final and are not returnable or exchangeable.
Stitch Files (for Embroidered Products): You may return any embroidered product for a replacement or refund within 30 days of receipt. However, in order to obtain a refund of the stitch file image conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Zazzle. If you posted an embroidered product for sale to your Store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Zazzle uploaded the stitch file to your "My Images" library, which will be indicated by the "sent date" of the stitch file confirmation email sent to you.
Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective.
How to Buy and Redeem a Gift Card?
You can purchase a gift card by going here. Also on this page, you can customize your gift card by adding a personal message to the recipient and you can select from a range of different background templates. Please note that you will need to have a Zazzle Account to purchase a gift card. See how to register and and what the benefits are to having an account here.
You can redeem your gift card by logging into “My Account", finding “Gift Card / Account Balance,” and then by clicking “Redeem a gift card” and entering the 18 digit code that is on the gift card. Your gift card balance doesn’t expire and will be stored in your account under “Gift Card / Account Balance”.
You can purchase any product that they sell with your gift card and the balance will be automatically applied whenever you make a purchase.
How To Return An Item?
Contact Customer Support to request a return. You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
Once the topic is selected, you will be asked to select the product that you want to return.
Use the Upload File button to proactively provide digital images of damaged or defective products.