77% Off Sam Ash Coupon | Apr 2025

Can I make a return at Sam Ash?

Returns must be in original packaging, complete with blank warranty card, owner's manual, all including parts and accessories, and no signs of wear or abuse. Otherwise, you may be subject to restocking costs, repair costs, or disqualification.

How long can I get my orders at Sam Ash?

Most stock orders ship within 24-48 hours. New Sam Ash cardholders need some extra time to validate their first order. Backordered items will require additional time before they are shipped. If you have any questions, please call their customer service center at 1-800-472-6274.

What should I do if billing address and my address are different?

If your shipping address is not the same as your billing address, you can expedite your order by calling your credit card company to register your shipping address. Otherwise, for your safety, they may need to postpone your order while they confirm the validity of your shipping address.

What should I pay attention to when I purchase a gift card?

• Buy an e-gift certificate from SamAsh.com or a gift card at any SamAsh Music retail location to give the gift of music. Both can be redeemed online at Samash.com, by phone at 1-800-4-Samash, or at any Sam Ash music retail store. Best of all, Sam Ash Gift cards and e-gift certificates never expire and there are no maintenance fees, so your friends or loved ones can always use theirs!

• Order e-gift certificates as you normally would, but instead of sending them directly to the recipient, send them to yourself.

• Save e-Gift Certificate number and password/security password after receiving email confirmation. When you are ready to give a gift, simply forward the e-certificate to the recipient by email, or print out the stored information and deliver it in person.

What should I do if I receive damaged items?

If there is obvious damage, just reject the shipment and they will take care of it. If there is potential damage or defect, please call their customer service at 1-800-472-6274 and they will send you a shipping label so you can return it at their expense.

What's about backorders?

• Occasionally, they may temporarily run out of items you are looking for on their site. When this happens, the item you selected will be placed on a back order. This means they will order from the manufacturer and ship to you as soon as they have stock. Most backlogs take seven to 14 days to ship, but it could take longer. 

• If you have any questions, please call 1-800-472-6274 and speak with their sales representative who can give you an accurate estimate of when the item will be shipped to you. You can always tell if an item is available: If an item you choose is not available, it will be marked in your cart as follows. Before entering your credit card information, you will also see a page indicating which items in your order are in stock and deliverable and which items are out of stock.