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Do I need to pay taxes?
Waterdrop warehouses located in the USA, then there are no import and custom duties or taxes charge. Sales Tax is calculated on the total merchandise value net of any discount. Total taxes may also include taxes charged on the county tax+city tax (if taxable in your city).
Does Waterdrop charge any fees for credit card payment?
Waterdrop does not charge fees of any kind, but some credit card companies will charge a currency conversion fee. Please consult your credit card provider for more information.
How do I change my delivery address?
Please contact them as soon as you realize you need to change the delivery address, once it is shipped they cannot change the address. Please contact customer service within 24h for help via Live Chat or email to [email protected] immediately!
How can I use Coupon Code?
You can apply coupons to your order at checkout. Once you've entered your coupon code, click “apply” and the discount will automatically adjust your order total.
If you have any questions, you can contact our customer service, they will reply to you as soon as possible!
My coupon code doesn't working, what is going wrong?
There are numerous reasons for why your coupon cannot be applied:
(1) Expired.
(2) May have been used already or has a use limit.
(3) Is entered incorrectly.
(4) Not applicable for any products in your shopping cart- Coupons can be for specific categories, products or even just for a special promotion page.
If you have a coupon that is not working and you don't know why please contact them via Live Chat at the lower left corner or contact them.