Wellicy Frequently Asked Questions
Does Wellicy has any sale product?
Yes, Wellicy has more sale product right now.
You would never want to miss them, you can click here to view all sale items.
How can I make a return?
If 15-days have gone by since your purchase, or if the products have been opened/used, unfortunately they cannot offer you a refund or exchange.
If you are sent the wrong item, please contact them at [email protected].
If shipping address is wrong due to your error and you would like to change it, you will have to pay full price for the product & any applicable shipping charges if the product has already been shipped.
If you need to return an item, please Contact them with your order number and details about the product you would like to return. They will respond quickly with instructions for how to return items from your order.
How long does the shipping take?
All orders usually have a processing time of 1-3 business days, no orders are processed over the weekend or on major holidays. Please allow 3-7 business days for shipping.
Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
What if my package is lost?
Although this is a rare case, a damaged or lost package is another reason why you may experience USPS shipping delays.
If you haven't received your package for more than 7 days after the estimated delivery time frame, you should consider raising the issue with USPS.
If you have purchased Route package protection you can easily file a claim here or reach out to [email protected] and they will be happy to help.
Wellicy suggests purchasing Route Package Protection for all your orders. If Route Package protection is not purchased, Wellicy is not liable for lost, damaged, or stolen items.