10% Off Wiipop promo codes | Apr 2024

What are not eligible to apply for a refund?

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address). When your order did not arrive due to the wrong shipping address you provided, you will be charged for the shipping fee if you want us to resend it to you, and you will also be charged the shipping fee if you wanna apply for a refund.

• Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).

• Other exceptional circumstances outside of their control. 

• You make wrong orders and they have shipped your orders.

• You make wrong orders and you do not want to return the item ( Buyer must pay for the return shipping since they are asking for exchange for the items, this might happens usually for the item which has variants of size, that is why they always encourage buyer to check their sizing chart very carefully before making the orders to avoid any different perception of sizing standard for some countries or manufacturers. )

• You change your mind after the orders reach your country and asking for return. 

• They can't accept the unconditional return / refund.

How can I track my order?

• You will receive an order confirmation email that will include your order number.

• You can track your package directly on the Track Order Status option with your email address and order number.

• Besides, their system will send you an email when your orders ship out but the email might be identified as spam. 

What about the processing time?

• Processing time (preparing for shipping): 1-5 business days. The processing time required for handmade boots may require an additional 5 -10 business days.

• Packages: please expect multiple packages when ordering multiple products, as items might come from different warehouses.

How can I change or cancel my order?

• Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, add/delete/change item(s). All such requests made within the 24 hours time items will be fulfilled in a timely manner. Wiipop will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.

• Please include your order number or the associated email address in the email subject so they can promptly take care of your request. Send your request to [email protected].