Details 6 used
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Can I change my order before it ships?
You need to change the shipping address, style of the product you purchased or add an item to your order? Please contact them immediately and they'll be glad to make any changes to your order as long as it hasn't been shipped yet. The only orders that they can't make make changes to are custom orders.
How do I return an item?
- Contact their Customer Service team at [email protected]. Their team will issue you a return number (RMA Number) and the address to which you'll ship your return.
- Items must be received back at their warehouse within 10 days of receiving your RMA number. Repack the merchandise in the original packaging with all tags in place.
- Items must also come from a non-smoking environment. Basically, all returns and exchanges just need to be in re-sellable condition.
What happens if I refuse my package?
They cannot cancel an order once it has been shipped. If you would like to return your order after it has already shipped, please contact them to receive an RMA Number after the package has been delivered. If a package is refused the customer is liable for all round-trip shipping and handling fees incurred, and some restock fees may apply. The card used to place the initial order will be charged any shipping fees.