10% Off Zenni Optical Coupons & Promo Codes | Apr 2024

How do I tighten my rimless glasses?

• They can send you an optical screwdriver tool customized with flathead and Philips head screw settings, and with socket-wrench openings, which can be used to tight the screws and nuts that hold rimless frames together. 

• Call their Customer Service department, have an online chat with them, or email them with your order number, and they will be happy to send you one of these tools. You can also find something similar in any hardware or drugstore.

Can I put my refund on a different card than I used on the order?

• As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. 

• If you don’t have access to the credit card on the order, then the amount of the refund will be issued as a store credit only to the customer account used to place the order.

I sent my glasses back. What is next?

• If you sent them back for inspection, tehy will inspect them and email you the inspection results. 

• If you sent them back for refund or store credit, they will email you when they have processed the refund or the credit.

Can I get replacement nose pads?

• You bet! Just call their Customer Service department, have an online chat with them, or email them, identifying your order number and frame model number.

• They will be happy to send you replacement nose pads at no charge.

What is the return policy?

• You have thirty (30) days from the date you receive the glasses to call them for a return authorization (RA) number if you want to return them for any reason. 

• If you made a mistake during the order, or you just don’t like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping), or for a 50% refund (excluding shipping) to the credit or debit card or PayPal account. 

• Unused accessories can be returned for a 100% store credit or a 100% refund (both excluding shipping).

• Orders paid for with Store Credit can only be returned for a 50% refund of the Store Credit amount used to pay for the order. 

• For orders where both Store Credit and a credit card are used to pay for the order, the Store Credit portion will only be eligible for a 50% refund while the portion paid for by credit card will be eligible for either 50% refund or issuance of a 100% Store Credit.