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24S (42)
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24S Frequently Asked Questions
How can I get a refund and how long does it take ?
Once they receive your parcel and the returned items are cleared after quality control, they will issue a refund to your original form of payment. This may take 7 to 10 business days to count from the arrival of your parcel back to their workshop. They will refund the total amount of the item including taxes and duties. You will be informed via email once they issue the refund.
Orders can only be refunded to the original form of payment and issued to the person who placed the order. It may take up to 10 business days for the funds to show in your account. The variation in time to complete the refund process depends on your card issuer and unfortunately, they have no influence on this delay.
Are taxes and duties included in your prices ?
To simplify their customers' experience, import taxes and Customs duties are automatically calculated and included in the total price of your order. No import taxes or Customs duties are included in the price where the individual product or total order value is below the relevant country de minimis threshold or where the product, due to its origin, may benefit from a free trade agreement concluded between the EU and the country of delivery. In case of return, the total amount paid, including potential import taxes and duties, by the client is refunded.
How do I exchange an item ?
To exchange an item, they invite you to :
Return the original purchase to get a refund.
Place a new order.
How does the Exclusive Reward works?
As soon as you cumulate 500 points, you have an Exclusive Reward. You have 6 months to use your Exclusive Reward on the date of your choice. On this day, 10%* of your total purchase made at Le Bon Marché Rive Gauche, at La Grande Epicerie and on 24S.com are credited as Gift Voucher on your 24 Sèvres Card.
You can use this amount in the store and online from the day after the Exclusive Reward for your purchase at the store, the day after your order is being shipped when placed online, and the day after you collected your order for the orders at the Click & Collect. Your Gift Vouchers are available for 6 months after your Exclusive Reward. Exceptions for excluded brands and brands that offer 5%.
Can I return my order the same day I collected it ?
You can return your order at "L'Instant Click&Collect" directly once you have collected it. Your order can be returned within 30 days from receipt.