50% Off 686.com Coupon Code | Apr 2024

How will I konw when my orders ships?

You will receive a shipping confirmation email once your order is shipped that will contain your order details and a tracking link.

How do I know if I have a defect?

Defects may come in many forms, and will usually show up right away. Some examples include:

• A snap that falls off.

• A shock cord/bungee that pulls out or breaks.

• A seam that was never sewn, comes unraveled, or has broken threads.

• Material/Fabric along the seams that frays out and lets go.

Will my 686 product be repaired or replaced?

All warranty claims are subject to inspection before they can make things right for you.  The photos you submit can be really helpful for them to determine whether or not it is going to be covered, as well as expediting the entire process. Once they have all of the details, they can usually determine whether or not it is covered, and whether it will be repaired or replaced, but they will require the item to be returned to 686 for processing.

How long are the repairs and replacements going to take?

• Repairs: Repairs typically take 1-2 weeks to be on the way back to you after they arrive at their repair facility. They will make every effort to have your repair done as quickly as possible. So you are aware, they use the best 3rd party repair companies available that specialize in technical outerwear to handle your repair, and they spare no cost to have it done right. (Trust them, you don't want your jacket sewn back together by their customer service guys)  Because of this, during the busy season they can get backed up a little. 

• Replacements: Replacements are released to ship as soon as possible after your defective item arrives, are inspected, and are determined to be covered under warranty. Please allow 2-3 business days for your replacement to be en route after your defective item arrives.

How can I get the students discount?

Create an account at ID.me. Once your account is created, you can verify yourself on 686.com either through this page using the button above or within the shopping cart as you're checking out. Once you're verified all applicable cart items will be shown as a strikethrough price reflecting your 20% discount. If you run into any issues or have any questions, feel free to reach out to [email protected].