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How to track my order?
If your order qualifies for a specific type of postage (ie. next day delivery or special delivery) your tracking number will be sent with your confirmation email.
If you have a 'signed for' parcel being delivered, please note that the tracking code will only update at the time a signature is provided. You will not see any updates before this.
What if my package got lost during the shipment?
In the rare event that you haven’t received your item within the estimated time slot then please contact them on 02392 698285 or email: [email protected] with your order details and they can track your parcel and find out what’s happened.
All claims for missing items must be made within 28 days of the estimated delivery date.
Apart from the delivery time exceptions, noted above, they do have a few exceptions where deliveries are either not possible or their customer service team will need to contact you to explain your options before processing and charging for your order; these may result in a slight delay in processing.
How long does it take to process my returns?
They’ll process your request the day they receive it, but please allow 2 working days just in case they are extra busy or the postman is delayed!
You can do this for refunds anytime within 14 days from the date you received the item, or anytime within 60 days if you would simply like to exchange for another size/colour or similar product.
What to do if I received the wrong item?
Many of their customers buy two pairs of the same shoe a half size apart and then send back the one that doesn’t fit; if you want to do this just let them know when you order and they may be able to provide further advice before dispatch, if not, all you’ll need to do is pay the postage on the return; easy!
Please note, all returns must be received in the original state they were received in, should the item(s) be deemed unfit for resale and/or damaged in anyway charges may apply to your refund/credit. Should this happen all their customers will be notified via email first.