10% Off Ann's Cottage Coupons | Apr 2025

Can I return my items to one of your shops?

Yes, you can return your items to one of their shops. Please note the shop will only be able to act as a post office, they will not be able to deal with an exchange or refund of money.

Can I place an order over the phone?

They are happy to accept orders over the telephone but please note they cannot take credit or debit card details over the phone. Payment for the order would be requested on-line through a Paypal request to your in email inbox.

Can I cancel an order once it has been placed?

• The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with them and they will issue you with a full refund. The seven working days starts from the day after you receive your order. 

• They will accept confirmation of order cancellation via telephone if your order is submitting and yet to be dispatched as well as email or letter. If your order has been dispatched, you must write a letter or send an email to them to request cancellation. 

• The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address. They will cancel and fully refund the order including original postage costs as long as the whole order is returned. 

• You will be refunded within 30 days. All letters and parcels should be returned to Ann’s Cottage Cancellations Department.

My order has not arrived, where is it?

• - The carrier may have experienced a delay. In which case the tracking information should display any delays and the new delivery date.

• - Your parcel has been left with a neighbour.

• - Your parcel has been left in a safe place.

Will I be charged Customs and Import Duties?

They post from their base here in the UK so you wouldn’t pay Customs and Import Duties inside the European Union. However, outside the Union, charges may apply when the goods reach their destination. They don’t have any control over the amounts charged.

What happens if I enter an incorrect or incomplete delivery address?

They are unable to check all delivery addresses so it is your responsibility to ensure that all delivery details are entered correctly. Ann’s Cottage are not responsible for any delays or failed deliveries that might occur by providing wrong or incomplete details.