10% Off Apolla Performance promo codes | Apr 2024

Is it normal for my Alphas to fit very snug on my toes and ball of the foot?

Yes, the Alpha design is meant to be snug to hug to every curve of your feet and toes to truly show off your feet when you dance. However, if you feel the fit is too snug, it is pulling your toes back to curl when standing and the energy absorption line does NOT come below the ball of your foot…you may be in too small of an Alpha. Please do not dance in them, just try them on to determine fit and contact [email protected] for exchange information.

I have wide feet/large feet. Do you have a style that will fit my feet?

The Infinite (mid-calf) is a great option for wider feet and/or people who have metatarsal injuries or bunions that are irritated by pressure because it provides a roomier fit in the toe box.

The bottom of my Shocks are pilling, is this normal?

Apolla Shocks are made with high quality performance yarns to create long lasting, durable, and effective supportive socks. However, when worn in shoes or carpet pilling may occur. This does not lessen the effectiveness of the support for the recommended 6-9 months of life of the Shocks. Washing your Shocks in the recommended mesh bags will help prevent/reduce pilling as well. Just as any dance shoe or footwear, the bottom of the Shocks may get worn down or dirty, it is recommended to have a pair of rehearsal Shocks and a pair of “stage ready” Shocks if there is concern for the appearance.

I shipped back my return/exchange, now what? How long until I get my exchange or refund?

For exchanges or returns the Shocks must return to the fulfillment center AND be processed before they send the new pair or refund. Please allow up to 2 weeks once the Shocks ARRIVE at the fulfillment center for the return or exchange to process. They will always email you as soon as they do get notice they have been received. They appreciate you sending a note with instructions of your exchange or return.