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Artexplore Frequently Asked Questions
Can I cancel my order?
Yes, as long as the item has not been shipped. Please contact [email protected] or log into your account if you need to cancel your order.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
How long does a refund take to process?
Once they receive the returned items, it will take up to 3 business days for them to process the refund.For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal accountFor credit card refunds.between 7-14 business days for the transaction to be completed.
What forms of payment do you accept?
Artexplore currently accepts Visa, MasterCard, Discover, and American Express. Artexplore also accepts payments made through PayPal.
I don’t have a PayPal account. What should I do?
You may be able to pay with a card via PayPal without a PayPal account. Here’s how:
1) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
- 2) You'll be prompted to fill in your billing and credit card information.
- 3) Enter your email address so PayPal can send you a receipt.
- 4) Click Continue to return to ArtExplore. Your payment isn't sent until you click Submit order on ArtExplore.
What if my art work is damaged?
Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.
- Please take photos of the broken package (every side of it) and damages on painting to me, Let them deal with courier companies and will arrange to deliver a new painting immediately.
- If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
- Keep the damaged painting and the package until the problem is .