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What items are non-returnable?
Items shipped to you via freight.
Items with visible wear and tear.
Items that have been modified, drilled, or cut.
Items with the "non-returnable" logo.
Replacement Parts purchased through a sales agent.
How do I cancel an order?
Visit the order status page, choose the item(s) you wish to cancel and select "cancel order". Orders cannot be canceled by email or voicemail. If the item has already shipped, please refer to their return policy if you need to send an item back for a refund. Please double check your email order confirmation for any errors as soon as you receive it. If there is an error, it is much easier to correct before any product is shipped.
What should I do when I received the wrong Item or my order is missing parts?
Please call them immediately regarding any mistakes on your order. They need to hear about problems within 30 days of order receipt.
What to do when the part doesn't fit?
Please call their install support team at 855-427-4568 before initiating a return or exchange so they can determine the best solution to your problem. Sometimes a minor adjustment is all that's required for the item to fit.